At Keyring Tales, we strive to make your shopping experience seamless and secure. Our Payment Policy is designed to provide you with clear and straightforward information on how we process payments, the methods we accept, and the security measures we take to protect your financial information.
1. Accepted Payment Methods
To ensure convenience and flexibility for our customers, Keyring Tales accepts a variety of payment methods, including:
- Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments are processed securely, and your card information is never stored on our servers.
- PayPal: For customers who prefer to use PayPal, we offer this secure payment option to provide an additional layer of protection.
- Digital Wallets: Depending on your location, we may also accept digital wallet options like Apple Pay or Google Pay for fast and secure checkouts.
All payments must be made in USD (U.S. dollars). Please ensure your payment method is supported and in good standing before completing your purchase.
2. Payment Security
Your security is our top priority. All transactions on Keyring Tales are processed through encrypted connections, using industry-standard Secure Socket Layer (SSL) technology. This ensures that your personal and financial information remains protected from unauthorized access during the payment process.
We also employ advanced fraud detection and prevention measures to safeguard your information. If there is any issue with your payment, our system will notify you immediately, and we may contact you for additional verification to ensure your transaction is legitimate.
3. Payment Authorization and Charges
Once you place an order, you will receive a confirmation email indicating that we have successfully received your payment. Please note that your payment will be charged immediately after your order is placed.
If, for any reason, your payment is declined, your order will not be processed. In such cases, we recommend double-checking your payment details and contacting your card issuer or bank for further assistance. If the issue persists, feel free to reach out to our support team at [email protected] for help.
4. Currency and Exchange Rates
All prices on our website are listed in USD. If you are making a purchase from a country with a different currency, your bank or card provider may charge additional fees for currency conversion. Keyring Tales is not responsible for any exchange rate differences or additional fees imposed by your financial institution.
5. Payment Issues
In rare cases, you may experience issues with your payment. Common problems include insufficient funds, incorrect card details, or payment system errors. If you encounter any problems during checkout, please check the following:
- Ensure that your card information (number, expiration date, and CVV code) is entered correctly.
- Verify that your billing address matches the one associated with your card.
- Confirm with your bank or card provider that there are no blocks or issues preventing the payment.
If you continue to experience difficulties, contact our customer support team for further assistance.
6. Cancellations and Refunds
If you need to cancel your order, please contact us immediately after placing it. We will make every effort to accommodate your request if the order has not yet been processed or shipped. Once your order is processed, it may be too late to cancel, and you will need to follow our Returns Policy to return the items for a refund.
Refunds will be processed back to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
7. Sales Tax and Duties
Customers are responsible for any applicable sales tax or import duties based on their location. These charges will be calculated at checkout, where required, or at the time of delivery for international orders.