At Keyring Tales, your satisfaction is our top priority. We strive to ensure that every keyring you purchase brings you joy and meets your expectations. However, we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
If you would like to return a product, please ensure the following conditions are met:
- The item must be unused and in its original condition.
- It must be returned within 30 days of the delivery date.
- All original packaging, tags, and accessories must be included to qualify for a refund or exchange.
Return Process
To initiate a return, please contact us at [email protected] with your order number and details about the product you would like to return. Our team will respond promptly with return instructions, including where to send your item.
Once we receive your returned item and verify its condition, we will process your refund or exchange. Refunds will be credited back to your original method of payment within 7-10 business days after we receive the returned product.
Non-Returnable Items
Please note that certain items are not eligible for return:
- Custom or personalized keyrings
- Clearance or sale items
- Items that have been used or damaged after delivery
Exchanges
If you would like to exchange your keyring for a different style or design, simply contact us at [email protected]. Exchanges follow the same guidelines as returns, and you will be responsible for return shipping fees. Once the returned item is received, we will ship your new item at no additional charge.
Return Shipping Costs
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (such as receiving a damaged or incorrect item). If the return is our mistake, we will provide a prepaid shipping label to cover the return costs.
Refunds
Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to our error. If your order qualified for free shipping and the return brings your total purchase below the free shipping threshold, the shipping fee will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected]. We will work quickly to resolve the issue by offering a replacement, exchange, or full refund.
Additional Information
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
If you have any questions or concerns about our returns policy, feel free to reach out to us at [email protected]. We’re always here to help!
Thank you for shopping with Keyring Tales. We appreciate your business and look forward to providing you with keyrings that make every day a little brighter.
Warm regards,
The Keyring Tales Team